FAQs
Need help with something? Here's some of our most frequently asked question (we love a good rapid fire)
So, what is PausePick again?
PausePick is a discovery platform and shopping concierge service that curates ethical, homegrown, and purpose-led brands. We help you find conscious alternatives, but we do not sell any products ourselves.
What is the shopping concierge service?
Our shopping concierge service helps you navigate the world of ethical and homegrown brands. Whether you’re looking for something specific or need recommendations based on your style, values, or budget, we provide personalized suggestions to make conscious shopping easier.
Do you sell the products listed on your site?
No. PausePick does not sell or ship any products. We simply recommend brands and redirect you to their official websites where you can complete your purchase.
Why choose PausePick over an AI agent?
Unlike AI agents that often pull from generic databases or ad-driven results, Pause Pick is human-curated with intention and context. We combine research, cultural insight, and values-based selection to spotlight meaningful, quality-first brands- not just what’s trending or optimized for clicks. It’s shopping with purpose, not just convenience.
Who handles shipping, returns, and refunds?
All orders, deliveries, and after-sales issues like refunds or exchanges are managed by the respective brand you purchase from. Please review their policies before buying.
Can I suggest a brand for PausePick to feature?
Hell yeah! We love discovering new voices. You can suggest a brand by writing to us at hello@pausick.com or via our Contact Us” page, and we will take you up on it.
Do you collaborate with influencers or stylists?
We would love to. If you are one, or you have a friend you really love and think our vibes can match- feel free to reach out through our 'Contact Us' page :)
